Customer Service

Ellen Hays Jewelry is located in Tennessee. If you need any assistance please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The hours of operation are Monday through Friday 10:00-5:00 CT. 731.225.4794

Returns

It is important that you are happy with each piece of jewelry. However, if you are not completely satisfied, we will be happy to replace the item. We do not refund credit cards, however, we do give store credit or exchanges. Please note that in order to receive full credit, the item MUST be returned within 14 days of the date received, with the tags attached, and in brand new condition. No returns after 14 days will receive credit. Please notify us for all returned items. We will send a return form though fax or email. All items returned are pre-paid and insured in the original packaging. You are responsible for the return shipment cost. Ellen Hays recommends that you ship your return with insurance as you are responsible for damage or loss during return shipment. As always, shipping and handling fees are non-refundable.

Disclaimer

Natural stones are not perfect, slight imperfections are part of what makes the stone unique. We do our best to hand pick each gemstone in our jewelry. All stones will naturally vary to some degree in color, size and shape. However, if there are any imperfections in our work, it will be repaired at our expense.

*Jewelry prices are subject to change without notice*

Shipping

Please allow 7-10 business days to ship depending on the order. For wholesale orders, please allow 14 business days. All shipping and handling includes the delivery charges and security of each item within the order. All orders are shipped through the United States Postal Services or UPS depending on the order. Please contact us before purchasing orders with overseas shipping. The cost for this will vary.

Shipping Charges

Shipping  and handling is $5.50 up to $500. Over $500 a charge of 1% will be added to the total order.

Jewelry Care

Handmade jewelry can be delicate, so a little extra care will go a long way and you will be able to enjoy your jewelry for years to come.

Store your jewelry either lying down flat or hanging straight to prevent kinks. Avoid prolonged exposure to direct sunlight as it may fade some stones over time. Sterling silver and gold-fill metals can tarnish with age, so it's best to store your jewelry in an airtight container.

"Very Important- Always remove jewelry

before swimming and bathing."

Some delicate or organic liquid jewelry cleaner can be used. I would only use them on chains. Never  use jewelry cleaners on  STONES or  PEARLS. To clean your jewelry we recommend that you simply run a soft cloth over the stones. For harder to reach spaces,  gentlyscrub over the area with a soft toothbrush and sudsy water. Silver can be cleaned gently with a silver polishing cloth.