Customer Service

 

Contact

For any questions or concerns, please email us at ellen@ellenhays.com 

The hours of operation are Monday through Friday 10:00-5:00 CT.

Shipping

Please allow 7 business days to ship depending on the order. All orders are handmade to order.

For wholesale orders, please allow 14 business days.

All orders are shipped through the United States Postal Services or UPS depending on the order. Please contact us before purchasing orders with overseas shipping. The cost for this will vary.

Shipping Charges

Shipping and handling under $100 starts at $4.00 and free shipping on orders over $100.

 

Jewelry Care

Handmade jewelry can be delicate, so a little extra care will go a long way and you will be able to enjoy your jewelry for years to come.

Store your jewelry either lying down flat or hanging straight to prevent kinks. Avoid prolonged exposure to direct sunlight as it may fade some stones over time. Sterling silver and gold-fill metals can tarnish with age, so it's best to store your jewelry in an airtight container.

"Very Important- Always remove jewelry before swimming and bathing."

Some delicate or organic liquid jewelry cleaner can be used. Make sure to read the labels before use. We also recommend a polishing cloth.

Disclaimer

Natural stones are not perfect, slight imperfections are part of what makes the stone unique. We do our best to hand pick each gemstone in our jewelry. All stones will naturally vary to some degree in color, size and shape. However, if there are any imperfections in our work, it will be repaired at our expense.

*Jewelry prices are subject to change without notice.

Repairs

We are happy to offer repairs on most items. Please notify us of the item that needs to be repaired. We will be happy to do what we can to make your jewelry complete again.

To get an estimate for the repair cost, please contact us.

Email: ellen@ellenhays.com